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FAQ's

  • How long will my order take to arrive?
    Our orders are fulfilled and sorted once a week. This saves anything getting missed whilst we balance full-time work! Usually this happens at the start of the week or weekend. From there, metro deliveries are around 2-3 days, rural take a bit longer around 4-5. But to be safe, we recommend giving it about 7 days maximum. Every order gets a tracking number so you’ll be able to see what’s going on! *We aren’t liable for items lost by the posties though…
  • My Salty Surf Spray is slightly separating, is this normal?"
    Yup, this is completely normal, your surf spray is made up of oils and water so sometime it’ll separate a little bit, that’s totally normal. To fix it all you need to do is give it a shake and you’ll be good as new. Whoop whoop!
  • An item has arrived in a faulty condition, what should I do?"
    If an item has arrived broken or isn’t up to standard, send a couple of pictures to hello@saltysusan.co.nz and explain what’s happened. Once we’ve had a look at it we will be more than happy to refund or replace the item depending on what you would prefer. Just let us know, we’re a friendly bunch.
  • I want to stock-list your products! How do I do this?
    Sick! If you’re looking to stockist our products get in touch at hello@saltysusan.co.nz and we can have a chat from there.
  • How much spray do I use?
    It all depends on how long and thick your hair is! Our recommendation is to make sure your hair feels moist/slightly damp after using our spray. Not saturated and also not dry. So be generous, it'll dry pretty quickly we promise.
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